PowerBack Rehabilitation Lakewood

What did you like best about your stay? What did we do well?
The response to my concerns, especially pain. And staff (especially nurses and doctors) were willing to discuss any issues. The diet was much better than it was when I was in the facility several years ago. There was a fair variety and usually it tasted pretty good!

What did you like least about your stay? What could we improve?
I don't think that PowerBack Lakewood has to change anything. Everything was excellent.

What did you like best about your stay? What did we do well?
I received such compassion that it absolutely overwhelmed me- wonderful feeling when I needed it the most!
What did you like least about your stay? What could we improve?
More towels in the bathroom.

What did you like best about your stay? What did we do well?
The staff, nursing, PT, OT were awesome. I was very impressed with the facility. I did not knew what to expect. I had never had to have rehab. The facility was so big and very impressive. It was amazing. You get on A++++.
What did you like least about your stay? What could we improve?
Can't think of anything. My stay was perfect. Again, awesome. Loved the place.

What did you like best about your stay? What did we do well?
The physical and occupational therapists did an excellent job. They kept me motivated and their instructions were easy to follow, or they would explain it even better so that I could understand. The food staff was also great and very accommodating. Both of these departments were exceptional and would help me with whatever I might have needed.

What did you like best about your stay? What did we do well?
Nurses very kind and friendly, medications given in a timely manner. Dietary very prompt in delivering food ordered. Pleasant atmosphere, nicely furnished, clean.

What did you like best about your stay? What did we do well?
CNAs and nurses were so professional and compassionate and always took time to interact beyond just making sure I had what I needed. The kitchen staff was friendly and accommodating and the food was good - even though it's hard to eat when you don't feel good.

What did you like best about your stay? What did we do well?
My whole experience was positive and I appreciate everything the staff did for me. I actually recovered faster than expected, thanks to my care. Thanks to all.

What did you like best about your stay? What did we do well?
Responded in a timely manner when pain medicine was requested. The aide did an excellent job helping with my showers and responded quickly when I needed help.

What did you like best about your stay? What did we do well?
The quality of care I received from a caring compassionate staff. They met all my needs and were there when I needed them.
What did you like least about your stay? What could we improve?
The bed were very uncomfortable. My toilet wasn't cleaned on the inside of the bowl the whole time I was there.

What did you like best about your stay? What did we do well?
I liked the physical and occupational therapists and their responsiveness to whatever stage of recovery I was in.

What did you like best about your stay? What did we do well?
Nursing and other staff personnel (therapist) were friendly and helpful and understanding.

What did you like best about your stay? What did we do well?
Physical therapist, Occupational therapist. Both excellent and made my attitude and tolerance bearable.

What did you like best about your stay? What did we do well?
The staff was very kind, caring and compassionate.
What did you like least about your stay? What could we improve?
When meals arrived breakfast usually arrived by 8:30 or 9:00 AM, lunch would arrive by 12:00 or 12:30 PM, and dinner by 5:00 to 5:30. It was very erratic as to when meals would arrive and portions were quite small.

What did you like best about your stay? What did we do well?
Food

What did you like best about your stay? What did we do well?
Therapists

What did you like best about your stay? What did we do well?
It was good.
What did you like least about your stay? What could we improve?
Nothing - it was good. this was my second time and I would use you guys again.

What did you like best about your stay? What did we do well?
Speech therapist was fun, but did his job well.

What did you like best about your stay? What did we do well?
The whole staff was wonderful in every respect. Have been in Powerback twice and would chose Powerback again. The staff treated me like family. Love them all.
What did you like least about your stay? What could we improve?
Nothing. I was comfortable in every respect. Thank you, thank you all.

What did you like best about your stay? What did we do well?
The therapists were excellent! It would have been helpful to know the people working with me each day and some idea of a schedule. The white board was not kept current not even with the date. I did get a shower Monday- Wednesday and Friday which was good.

What did you like best about your stay? What did we do well?
The room and facility were nice.

What did you like best about your stay? What did we do well?
Food: service, quality, preparation, fabulous soups.
What did you like least about your stay? What could we improve?
Noise in food service centers.

What did you like best about your stay? What did we do well?
Therapists are very good! Always on time. I really liked my CNA.
What did you like least about your stay? What could we improve?
I waited for bathroom help. Have more help.

What did you like best about your stay? What did we do well?
The quality and compassionate care I was given.

What did you like best about your stay? What did we do well?
Great nurses.
What did you like least about your stay? What could we improve?
Cleaning.

What did you like best about your stay? What did we do well?
Most of nurses and CNA staff were friendly and easy to talk with. Food was good.
What did you like least about your stay? What could we improve?
I would like it better if I had a daily schedule that was given to me. An itinerary with proposed events and times.

What did you like best about your stay? What did we do well?
Made sure I was comfortable and attended to my needs in a timely manner.
What did you like least about your stay? What could we improve?
Food and bed.

What did you like best about your stay? What did we do well?
Some of the staff.

What did you like best about your stay? What did we do well?
Worked through things that terrified me in ambulation. Showed me exercises to strengthen muscles and add stamina. All Therapists were friendly and compassionate.

What did you like best about your stay? What did we do well?
Think PT was handled graciously and OT too. Was given exercises for when I came home. The food was good and servers were gracious and kind.
What did you like least about your stay? What could we improve?
Think the problems with the "noisy" beds should be addressed. Too much popping and snapping when I turned over!

What did you like best about your stay? What did we do well?
Was pleased with my stay. They took good care of me.

What did you like best about your stay? What did we do well?
I liked the nurses very well.

What did you like best about your stay? What did we do well?
The night CNA was very compassionate and helpful. A quality employee.
What did you like least about your stay? What could we improve?
Not updating white board showing who is on duty and what the expectations are for the day.

What did you like best about your stay? What did we do well?
I liked the private room after I got it. Therapy was good. Food was good after you figured out you have to order better salt, pepper and etc. Dietitian came and see me and took care of my complaints.

What did you like best about your stay? What did we do well?
Everything was very good and they treat me with respect and love.

What did you like best about your stay? What did we do well?
Trying to walk better.

What did you like best about your stay? What did we do well?
I would specifically like to thank the 3 CNA's that gave me excellent care and who genuinely seemed to care about and meet my needs. They were also kind and thoughtful. Please let them know what a great job they did.

What did you like best about your stay? What did we do well?
Compassion!

What did you like best about your stay? What did we do well?
The best thing was the food and talking to girls.

What did you like best about your stay? What did we do well?
The wonderful nursing staff, kind and compassionate
What did you like least about your stay? What could we improve?
The food.

What did you like best about your stay? What did we do well?
It's a friendly homey feeling place with kind employees for the most part. Allowed independence yet gets therapy done for release. The staff is fabulous.

What did you like best about your stay? What did we do well?
Some of the staff did very well. The food was bad. Cold most of the time, most was not eatable.

What did you like best about your stay? What did we do well?
Attention to detail in room care.

What did you like best about your stay? What did we do well?
Therapy was wonderful it always made me feel good afterwards. The food was good and the nurses helped me with everything. If I need therapy again I hope I can come back. Thanks for everything.

What did you like best about your stay? What did we do well?
I enjoyed having a private room. The therapists were kind and helpful. The regular workers were pleasant and helpful.
What did you like least about your stay? What could we improve?
Do not put fancy names on the menu if you cannot provide that dish. The laundry ruined several of my things. Do not offer the service if you cannot bring items back in good condition.

What did you like best about your stay? What did we do well?
Private room with lots of windows. Nurse who seemed knowledgeable.

What did you like best about your stay? What did we do well?
The nurses.

What did you like best about your stay? What did we do well?
Treatment was very good.

What did you like best about your stay? What did we do well?
The room was very nice. When I needed assistance they were right there and ready to help. The staff was very friendly and helpful.
What did you like least about your stay? What could we improve?
I had no problems. My stay was very pleasant.

What did you like best about your stay? What did we do well?
The whole experience was wonderful. I was completely impressed with the physical therapy. I came in not being able to stand on my own and in two weeks I was walking out on my own!
What did you like least about your stay? What could we improve?
I was unimpressed with the Physician I saw. I saw him one time my entire stay with little to no communication.

What did you like best about your stay? What did we do well?
Did not like anything.
What did you like least about your stay? What could we improve?
Get some good help

What did you like best about your stay? What did we do well?
The therapists are outstanding. They are professional, extremely competent and pleasant to work with. I received top notch therapy, always with the goal of returning me home able to function well.

What did you like best about your stay? What did we do well?
You guys were unbelievable. Keep up the great work.

What did you like least about your stay? What could we improve?
Long wait for therapist. No scheduling - the day before or morning of.

What did you like best about your stay? What did we do well?
Nurses, caregivers
What did you like least about your stay? What could we improve?
Fix the sink in the beauty salon!

What did you like best about your stay? What did we do well?
My Mom loves coming to rehab at Powerback - excellent care. This is has been her second visit.

What did you like best about your stay? What did we do well?
Personnel is very friendly and caring.

What did you like best about your stay? What did we do well?
Whole experience was good. Have more people on night duty. Less loud talking and noise in hall.

What did you like best about your stay? What did we do well?
That it was only 7 days I had to stay

What did you like best about your stay? What did we do well?
The therapy was my favorite part of the day.

What did you like best about your stay? What did we do well?
The care.

What did you like best about your stay? What did we do well?
My CNA was so great. She took a personal interest in me and that was the best part of the stay. Certain other individuals were really great as well.
What did you like least about your stay? What could we improve?
No person to oversee each day and outline the scheduled therapists or other plans of my improvement plan.

What did you like best about your stay? What did we do well?
Attentive staff and good food This was my second stay. I would pick Power Back in the future if needed.

What did you like best about your stay? What did we do well?
Staff very nice and courteous. Nice room.

What did you like best about your stay? What did we do well?
Provided a healing, restorative facility in which to recover.
What did you like least about your stay? What could we improve?
More activities, more staff, more C N A's and better food.

What did you like best about your stay? What did we do well?
For the most part was an "OK" experience. but some individuals made it bearable almost made pleasant and enjoyable.  Members of your TEAM were great.
What did you like least about your stay? What could we improve?
The welcoming to the facility left a lot to be desired. The first day was completely horrible!

What did you like best about your stay? What did we do well?
Enjoyed the staff and their attention to my needs.
What did you like least about your stay? What could we improve?
Time needed to get help in night. Improved over time.

What did you like best about your stay? What did we do well?
Clean, safe environment. Tried to meet his challenging needs.

What did you like best about your stay? What did we do well?
The care was given with compassion and the knowledge of the therapists ( Occupational and Physical) was very much respected! The first day we went to tour, the person we met with was amazing and welcomed us and was eager to help.

What did you like best about your stay? What did we do well?
Help was there when needed.

What did you like best about your stay? What did we do well?
I had the corner room on the 1st floor. It was larger than the other and had wonderful sun with nice green leaves on the trees outside.

What did you like best about your stay? What did we do well?
Your the Best!

What did you like best about your stay? What did we do well?
Everyone was friendly and helpful and patient.
What did you like least about your stay? What could we improve?
Beyond waiting for OT and/or PT there was nothing to fill the rest of the day except watching TV.

What did you like best about your stay? What did we do well?
Friendly staff and very nice room

What did you like best about your stay? What did we do well?
Lunch and dinner were great
What did you like least about your stay? What could we improve?
The floor was vacuumed 2 times during my stay not enough

What did you like best about your stay? What did we do well?
Most enjoyable experience of its kind I have ever enjoyed! Wonderful time for me in total. Gold star for all!
What did you like least about your stay? What could we improve?
I really was reluctant to leave! Best experience of my situation! Wonderful experience for me!

What did you like best about your stay? What did we do well?
Relaxed atmosphere, help available on request, staff are very helpful.
What did you like least about your stay? What could we improve?
Confusion on what is expected and what is going on! Check out- not good!

What did you like least about your stay? What could we improve?
A little more flexibility of dining time. 5 pm (dinner) to 8 am (breakfast) is a long time.

What did you like best about your stay? What did we do well?
The staff.

What did you like best about your stay? What did we do well?
Good selection of physicians who take the time to talk with you about your concerns.
What did you like least about your stay? What could we improve?
1. Need to let people choose their own menu, not everyone likes the same food- just average on food selection. 2. Need to make sure each patient has his or her own schedule of therapies and event each day- don't need family or friend showing up during a session!

What did you like best about your stay? What did we do well?
Therapy was very helpful, knowledgeable and concerned.

What did you like least about your stay? What could we improve?
Was awakened first morning with a nurse to take blood. Was still asleep, so was startled. I wasn't thoroughly awake at first and she was ready to put needle in. Advance warning night before would have helped.

What did you like best about your stay? What did we do well?
PT was good. CNA was good.

What did you like best about your stay? What did we do well?
Regular and vigorous physical therapy. Excellent, responsive help by nursing staff and virtually all of the staff.

What did you like best about your stay? What did we do well?
Comfort + care
What did you like least about your stay? What could we improve?
No set schedule for my therapy. Set schedule for therapy so that you know when you will have it, not just coming in and saying your are now going.

What did you like best about your stay? What did we do well?
Excellent professional care.

What did you like least about your stay? What could we improve?
Leaving this place.

What did you like best about your stay? What did we do well?
Your staff was wonderful.

What did you like best about your stay? What did we do well?
The people who helped me.

What did you like best about your stay? What did we do well?
PowerBack Rehabilitation Lakewood exceeded all my expectations.  It is a well run facility staffed with very professional employees. I could not be happier with my stay.

What did you like best about your stay? What did we do well?
I liked all the exercise and therapy. It really helped me get stronger so I could go home. I liked all my meals and the nursing staff were all very competent and kind. I loved the art in the hallways and the chance to visit with a dog.

What did you like best about your stay? What did we do well?
Room was nice, some aides and therapists were very helpful

What did you like best about your stay? What did we do well?
Recreation activities

What did you like least about your stay? What could we improve?
Very poor coffee at breakfast. Night shift helpers.

What did you like best about your stay? What did we do well?
You treated me like a person who knows what's happening. You had great food.
What did you like least about your stay? What could we improve?
I gained 5 lbs.

What did you like best about your stay? What did we do well?
The help that I received in my recovery. The nursing staff, upper staff (heads of departments), were there for my needs and complaints. Everything was handled the same day.

What did you like best about your stay? What did we do well?
The food

What did you like best about your stay? What did we do well?
The food was delicious. Most all the staff was very nice.

What did you like best about your stay? What did we do well?
I very much appreciated everyone. All the staff day and night were right there. I've been scheduled for knee replacement surgery in Nov. I will surely seek if I can return to your facility at that time. I will look forward to your help.

What did you like best about your stay? What did we do well?
Need more days with music. It was an excellent stay almost. Sorry I had to leave but I was given the best therapy and I was walking with a cane when I got home.

What did you like best about your stay? What did we do well?
It was very close to home and did not smell like some other places I have been. The CNA I had most nights, I wish I could have had her all the time. She was very caring and would respond immediately when she would see I pushed the button.

What did you like best about your stay? What did we do well?
Therapy for strength building.

What did you like best about your stay? What did we do well?
This is a clean, modern facility. I liked my private room the best. It had a good view and I was able to open my windows to get fresh air and I was able to control the room temperature. I also liked the built in desk, fridge, and closet cabinet. The gym had good exercise equipment to help me strengthen my muscles. The physical and occupational therapists were very helpful and friendly. So were most of the nurses. The Physical Therapy Assistant was the best.

What did you like best about your stay? What did we do well?
The ability to rest for recovery. Most of the nursing staff seemed excellent. The Physical Therapist/Occupational Therapist was appropriate and well delivered. Meals were well prepared/delivered and lunch staff was excellent. Caring, alert people.

What did you like least about your stay? What could we improve?
A lot of waiting time between appointments

What did you like best about your stay? What did we do well?
Comfortable

What did you like best about your stay? What did we do well?
Close to home, and food pretty good.
What did you like least about your stay? What could we improve?
Come and take patients to activities and social rather than just tell them.

What did you like best about your stay? What did we do well?
CNA was wonderful.

What did you like best about your stay? What did we do well?
Physical and occupational therapy training.

What did you like best about your stay? What did we do well?
I had the best of care. Everyone was so nice and helpful.
What did you like least about your stay? What could we improve?
They helped me get stronger and feel more confident in my recovery.

What did you like best about your stay? What did we do well?
The CNAs were incredible, so helpful. She went to the library for me!! The nurse was very caring! Very efficient!  PT was my favorite!!

What did you like best about your stay? What did we do well?
There was only one person I dealt with that was rude. Everyone else was friendly and kind.
What did you like least about your stay? What could we improve?
Your food, for the most part, was less than good. The shrimp scampi was great. Breakfast was usually good, but cold.

What did you like best about your stay? What did we do well?
Interaction with employees. One staff member was exceptional. Looked forward to her being on duty. Very helpful and friendly.

What did you like best about your stay? What did we do well?
The care I received was very good and I healed quickly. All the staff treated me well. I enjoyed the delicious food. I would recommend your facility to anyone needing care.

What did you like best about your stay? What did we do well?
Therapy was very good.

What did you like best about your stay? What did we do well?
The food was good. The nursing staff was well organized and answered requests promptly. The night staff answered rings promptly.

What did you like best about your stay? What did we do well?
Physical therapy.
What did you like least about your stay? What could we improve?
Night shift - asked for extra blanket and bed pan - responses. They were out of them!

What did you like best about your stay? What did we do well?
Your therapist always had an upbeat attitude which helped me stay upbeat and want to work harder.
What did you like least about your stay? What could we improve?
I can't complain about anything.

What did you like best about your stay? What did we do well?
Socializing at meals and privacy and comfort of my room. The therapies were very helpful in getting my strength back. We appreciate that that is the most important thing !
What did you like least about your stay? What could we improve?
The lack of a fixed schedule, difficult for me and inconvenient for my visitors. Example, the one movie I wanted to watch with my wife was interrupted after 10 minutes by an impromptu class. Rarely saw doctor, maybe 2 or 3 times at most during 12 day stay. Spoke on phone once. Also never knew who nurse was - did not change names on board entire time we were there!

What did you like best about your stay? What did we do well?
Good Food, Able to watch Rockies Games
What did you like least about your stay? What could we improve?
Just wanted to go home.

What did you like best about your stay? What did we do well?
I've been to this rehab 3 times and I still like it!

What did you like best about your stay? What did we do well?
All the people that come into my room, were always friendly and smiling. Made the day go great.
What did you like least about your stay? What could we improve?
My stay was good.  This is the second time within 4 months. I requested to be sent here because of the previous stay.  Excellent care.

What did you like best about your stay? What did we do well?
Food was very good and nice variety. Staff were nice and were prompt when needed.
What did you like least about your stay? What could we improve?
More showing and helping with personal hygiene with people that need more assistance.

What did you like best about your stay? What did we do well?
The therapy department was excellent. The nurses were very pleasant and compassion. The doctor had a very pleasant and good personality.
What did you like least about your stay? What could we improve?
I was not impressed with my room #121. Carpeting was old and stained all over furniture was ok..

What did you like best about your stay? What did we do well?
Food is great. Facility is nice and clean. Day crews were good and friendly. Doctor, Nurses, Aides were great. Therapist was okay.
What did you like least about your stay? What could we improve?
Night crews were rude and not helpful. No one checked on me regularly. beds are not comfortable. Recliner is no good. Slept in a wheel chair most of the time. Therapist did not show up regularly.

What did you like least about your stay? What could we improve?
The room was very small - maybe Kaiser requested that?

What did you like best about your stay? What did we do well?
Food was good.

What did you like best about your stay? What did we do well?
The enthusiasm & energy shown by all staff. They enjoy working there and this transfers to the patients.

What did you like best about your stay? What did we do well?
All the staff was helpful. The CNA's were cheerful and helped me to all the places I needed to be.
What did you like least about your stay? What could we improve?
Wider bathroom doorways.

What did you like best about your stay? What did we do well?
Nursing staff and CNA's were really good.
What did you like least about your stay? What could we improve?
Therapist listened well to my initial needs but as my needs changed they were not willing to change with them. The wellness round really needs to be done more than once where the patient gets to interact regarding their overall progress and changing needs and goals.

What did you like best about your stay? What did we do well?
The therapists were all great and provided quality treatment. Very compassionate, very good nurses..

What did you like best about your stay? What did we do well?
Some CNA's are excellent and took time with me. Some CNA's need more training. The CNAs make all the difference.
What did you like least about your stay? What could we improve?
Response time to the call button. Sometimes had to wait 15 min or more. Some CNAs need more training.

What did you like best about your stay? What did we do well?
I realize that support staff has a tough job to address the various needs of the patients. All were very supportive. My special thanks to those who listened to my needs and helped me to deal with my issues.

What did you like best about your stay? What did we do well?
The unscheduled part, doing things that were interesting.

What did you like best about your stay? What did we do well?
Consistent physical therapy sessions.

What did you like least about your stay? What could we improve?
My room was never cleaned. I was there for 2 weeks!!

What did you like best about your stay? What did we do well?
Took wonderful care of me. The CNA were so helpful and they do such good work. The PTs were so helpful. I have never needed care before and they were a blessing.
What did you like least about your stay? What could we improve?
Nothing! I was so grateful for the help. 

What did you like least about your stay? What could we improve?
Quality of food.

What did you like best about your stay? What did we do well?
Had great OT - PT and speech therapists - all very helpful.

What did you like best about your stay? What did we do well?
Liked comfortable environment. Services and activities excellent.
What did you like least about your stay? What could we improve?
Too many carbs in meals. Coffee was weak.

What did you like best about your stay? What did we do well?
Outstanding nursing care.
What did you like least about your stay? What could we improve?
Cleanliness of bathroom. Needs improvement.

What did you like best about your stay? What did we do well?
Compassionate staff
What did you like least about your stay? What could we improve?
Halls were clean, My room and bathroom cleaned once during a 3 weeks stay after I told charge nurse.

What did you like best about your stay? What did we do well?
Everything. I would not change a thing.
What did you like least about your stay? What could we improve?
You could not improve a thing.

What did you like best about your stay? What did we do well?
Relaxing - just what I needed to heal.

What did you like best about your stay? What did we do well?
All staff treated me wonderful
What did you like least about your stay? What could we improve?
That I had to leave!

What did you like best about your stay? What did we do well?
Great rehab facility. No complaints whatever. Even my pet schnauzer loved to visit with the staff every day!
What did you like least about your stay? What could we improve?
Hard to find any area to improve.

What did you like best about your stay? What did we do well?
Convenience to home. Most PT/OT are excellent and listened to me and worked within my abilities.

What did you like best about your stay? What did we do well?
Nice place, nice people. Thank you! 

What did you like best about your stay? What did we do well?
Everyone was very concerned and helpful and helped me to get stronger.

What did you like best about your stay? What did we do well?
Everything was the best. Everyone they were so helpful and kind. It was so nice being cared for. The decor of the place is so very nice. Celebrating the holiday was great. I loved the bingo and activities. Having spiritual care was special.
What did you like least about your stay? What could we improve?
At this particular time I don't know. Maybe having a few more choices on the Bistro menus.

What did you like best about your stay? What did we do well?
Room was clean, welcome was good.

What did you like best about your stay? What did we do well?
Therapy, Food
What did you like least about your stay? What could we improve?
Meeting with all staff was rushed and staff did not wait for my family to arrive

What did you like best about your stay? What did we do well?
Excellent facility, very pleasant stay.
What did you like least about your stay? What could we improve?
Everything okay.

What did you like best about your stay? What did we do well?
Quickness in their handling my release when I said I was out of there.

What did you like best about your stay? What did we do well?
Generally your facility is excellent! The CNA who cared for me was fantastic! She is head & shoulders above the rest. She is responsive & anticipates your needs. There is another one on swing shift who was quite good as well. Your food was good. Therapists were great!

What did you like best about your stay? What did we do well?
All my fears were diminished when I went inside. Pleasant surroundings, no unusual odor, everyone was real nice. I did enjoy my stay there.
What did you like least about your stay? What could we improve?
The white board wasn't updated but that is a very minor thing.

What did you like best about your stay? What did we do well?
Some good CNAs- caring and pleasant.
What did you like least about your stay? What could we improve?
Some cold breakfast, when the therapist came to get you for therapy as breakfast was being served. Seems like that could be planned better.

What did you like best about your stay? What did we do well?
All was well for me!
What did you like least about your stay? What could we improve?
I don't know what I liked least, it was all good for me. Thanks again.

What did you like best about your stay? What did we do well?
Liked the Reverend very much. She was a good listener and very supportive even when she was on crutches with her own physical pain. The CNA's and kitchen aides are very good and much appreciated.

What did you like best about your stay? What did we do well?
I had one CNA whom I wish I remembered her name. She deserves top rating.

What did you like best about your stay? What did we do well?
My room.
What did you like least about your stay? What could we improve?
Communications.

What did you like least about your stay? What could we improve?
Cleaning staff was non existent on 2 East. I was there for 22 days and my bathroom was cleaned once by the supervisor when he was told by the charge nurse to clean it.

What did you like best about your stay? What did we do well?
Very laid back, not bothered a lot.
What did you like least about your stay? What could we improve?
The food was okay.

What did you like best about your stay? What did we do well?
The physical therapist gentleman was especially good to my family member, he was very encouraging and supportive. The occupational therapist was very nice too.

What did you like best about your stay? What did we do well?
My ability to gain strength where I needed it.
What did you like least about your stay? What could we improve?
Better information on scheduling, instead of simply coming to the room for therapy without any set schedule.

What did you like best about your stay? What did we do well?
I liked the social events. I liked the physical therapist, he was great. Half the staff made you feel great. I loved the size of hallways and lounge area, just great.

What did you like best about your stay? What did we do well?
Cheerfulness of staff.
What did you like least about your stay? What could we improve?
Overall, very pleased.

What did you like best about your stay? What did we do well?
A pleasant group of staff helping me. Usually I had breakfast on the bed but getting increasingly cold as visitors (e.g. specialists/nurses may better doctor) arrived. Question of timing! Gym was a good room with a variety of equipment.

What did you like best about your stay? What did we do well?
The CNA took care of me well. Night staff was compassionate/helpful with constipation needs when I had problems when I first got to PowerBack.

What did you like least about your stay? What could we improve?
Food was always cold, whether in my room or in the dining area.

What did you like best about your stay? What did we do well?
Engaging in, or being present at events.
What did you like least about your stay? What could we improve?
Loss of clothes. Loss of make up bag. Improvement on time of therapy (once a day is not adequate).

What did you like least about your stay? What could we improve?
The meals were always lukewarm.

What did you like best about your stay? What did we do well?
TV was excellent. Food was always good. 
What did you like least about your stay? What could we improve?
Room too big. Hard to get the heat adjusted. Hard to get the bed adjusted.

What did you like best about your stay? What did we do well?
Nursing care was very good as well as the therapy was very good. Room was comfortable.

What did you like best about your stay? What did we do well?
The people are very nice, they are very special humans.

What did you like best about your stay? What did we do well?
You did a great job with our mother. Thanks!

What did you like best about your stay? What did we do well?
The therapists were very good, very compassionate and caring !!

What did you like best about your stay? What did we do well?
Provide my essential needs.

What did you like best about your stay? What did we do well?
The food? Great staff personalities!
What did you like least about your stay? What could we improve?
Cleanliness could be improved a bit. You could tell some things haven't been vacuumed around or under. As an attending daughter it would have been helpful to have a therapy schedule to work with.

What did you like best about your stay? What did we do well?
I liked the activities, make them available more often, bowling for therapy. Very good food- 3 times a day! I liked playing bingo, valentines/strawberry snack session, etc.

What did you like best about your stay? What did we do well?
1. Meals 2. Ability for my friend to stay with me at night. 3. Staff was very friendly and helpful.
What did you like least about your stay? What could we improve?
1. The bed- uncomfortable and very noisy. 2. Garbage was not changes out/emptied every day. 3. Showers were infrequent. 4. Toilet paper dispenser broken the whole time I was there. 5. Short staffed at night- usually had to go find someone when I needed help. 6. Coffee! horrible!

What did you like best about your stay? What did we do well?
It was a casual experience which I liked. Most things were done well. Loved the help.
What did you like least about your stay? What could we improve?
The food was not to good.

What did you like best about your stay? What did we do well?
Very good facility and it was close to my home. Very friendly staff that was helpful to my needs/requests.

What did you like best about your stay? What did we do well?
Very nice private room, refrigerator, quick response to "call" button. I liked meal time- visiting in dining room with other "guests".
What did you like least about your stay? What could we improve?
Add Christian TV channels to your package. Trinity Broadcasting, Daystar, Hillsong, etc. at present there is not even one.

What did you like best about your stay? What did we do well?
The therapists and aides were knowledgeable and nice. I liked the bed.

What did you like best about your stay? What did we do well?
Your CNAs, physicians and physical therapists.

What did you like best about your stay? What did we do well?
I was allowed plenty of time to start my recovery, at my own pace.

What did you like least about your stay? What could we improve?
Food prep needs some help.

What did you like best about your stay? What did we do well?
Happy and thankful for Powerback.

What did you like best about your stay? What did we do well?
The food was great. The staff.

What did you like best about your stay? What did we do well?
Most staff was friendly and helpful

What did you like best about your stay? What did we do well?
Medical staff OK. Food staff terrible

What did you like best about your stay? What did we do well?
Everything went well. Sometimes food was late and cold.
What did you like least about your stay? What could we improve?
Not enough staff.

What did you like best about your stay? What did we do well?
What I liked best about my stay is when I went home!!

What did you like best about your stay? What did we do well?
The care and attention of nurses and physician assistant.
What did you like least about your stay? What could we improve?
Minimal physical therapy. The bed was uncomfortable. Need more staff. Meals could use improvement.

What did you like best about your stay? What did we do well?
The recreation director - she's the best. I really like her because she brought sunshine to my days.

What did you like best about your stay? What did we do well?
Very kind, you did everything well.

What did you like least about your stay? What could we improve?
Length of time to respond to call.

What did you like best about your stay? What did we do well?
Staff excellent.
What did you like least about your stay? What could we improve?
Food was horrible. Nobody ever cleaned their hands before entering rooms. Some hand gel containers were empty.

What did you like best about your stay? What did we do well?
Personnel. Really special regarding personal guests and business. One on one conversation especially outstanding.
What did you like least about your stay? What could we improve?
Food - unless you like it cold. Warm to hot is always good.

What did you like best about your stay? What did we do well?
Most nurses, all therapists, and the doctor were very good, and most were kind and helpful especially after the first 15 hours or so I was at the facility.
What did you like least about your stay? What could we improve?
I did not clearly understand that i would have to request pain meds. Next morning after first night I pressed my call button between 7am and 8:10am about 6 times and no one resonded to my need for help to the bathroom or for pain meds. Help with ice machine was sometmes good, sometimes non-existent. I arrived on a Sunday afternoon, so perhaps that was part of the problem.

What did you like best about your stay? What did we do well?
The C N A's were good, the night C N A's were great!

What did you like best about your stay? What did we do well?
Personal care good
What did you like least about your stay? What could we improve?
More explanation about and food choices

What did you like best about your stay? What did we do well?
Attentive friendly staff!
What did you like least about your stay? What could we improve?
Meals all tasted the same. Nice to have the bistro menu option.

What did you like least about your stay? What could we improve?
I did want to take the cook home, but no luck.

What did you like best about your stay? What did we do well?
Provided a nice big single room.

What did you like best about your stay? What did we do well?
I was impressed with the knowledgeable physical and occupational therapists - they were resourceful and instilled hope when I doubted myself.
What did you like least about your stay? What could we improve?
I always felt bad about the fact that I had visitors, but never was told when I was scheduled for PT or OT, so I couldn't ask visitors to come at specific times. I understand the reasoning behind it, but it seems that something better could be figured out.

What did you like best about your stay? What did we do well?
Yes I like all the staff and nurse at Powerback, they are very nice.

What did you like best about your stay? What did we do well?
Everything was fine.
What did you like least about your stay? What could we improve?
Nothing that I can think of.

What did you like best about your stay? What did we do well?
Discharge was poorly handled. All staffers said I was going home "today" never confirmed by management until transport arrived.

What did you like best about your stay? What did we do well?
Friendly, caring staff. The center looked like a hotel, very nice.

What did you like best about your stay? What did we do well?
The staff was very nice, capable and kind. The freedom to walk around, not feeling like an intruder.
What did you like least about your stay? What could we improve?
Just having to be there due to the surgery. Loud voices and conversation at night. Hard to sleep sometimes. Guest bed extremely uncomfortable.

What did you like least about your stay? What could we improve?
Quality of food was very poor

What did you like best about your stay? What did we do well?
Every nurse was excellent with their treatment of me. PT and OT were wonderful. Staff with food service were excellent if there was something else I want, they were there with it and were very friendly.

What did you like best about your stay? What did we do well?
The staff were all attentive and kind The dining food was excellent and there were always opportunities to choose what I wanted. There were opportunities to make choices for activities to participate in.
What did you like least about your stay? What could we improve?
Nothing- I thought it was great! Thank you for your care!

What did you like best about your stay? What did we do well?
The facility was very nice

What did you like best about your stay? What did we do well?
Therapy people were very nice to me. The CNA also. Nurses everyone were so nice. Thank you for the help I received from everyone.

What did you like least about your stay? What could we improve?
My physical therapy was almost non-existent. I never was brought to the gym to ride the bike and do other activities.