PowerBack Rehabilitation Lakewood

What did you like best about your stay? What did we do well?
Three delicious meals/day. The kitchen called me about my choices for all meals as I am gluten-free. I had COVID and I have not doubt these excellent meals contributed to my recovery. Those very fresh green salads twice/day were so good!
What did you like least about your stay? What could we improve?
Overall I had a very positive experience with your absolutely wonderful staff!

What did you like best about your stay? What did we do well?
Food was better than expected fantastic soups. Food choices excellent.

What did you like best about your stay? What did we do well?
The staff were very professional and the communication were excellent. I am doing well.
What did you like least about your stay? What could we improve?
I was very pleased with all the services provided thank you all.

What did you like best about your stay? What did we do well?
I really liked all the nursing staff. When I needed pain medicines all I had to do was ask if it was time, it was given to me. I loved all my caregivers. And also all the CNA's. They were very caring and loving. Excellent all round care. They are God's angels on our earth. Thank you Jesus for all, staff and nurses.
What did you like least about your stay? What could we improve?
I can't think of anything. Thanks to all of you.. God bless and keep you all.

What did you like best about your stay? What did we do well?
The staff all were very helpful and understanding of my needs to keep me recovering quickly.

What did you like best about your stay? What did we do well?
Staff was very concerned, compassionate and friendly and helpful.

What did you like best about your stay? What did we do well?
The response to my concerns, especially pain. And staff (especially nurses and doctors) were willing to discuss any issues. The diet was much better than it was when I was in the facility several years ago. There was a fair variety and usually it tasted pretty good!

What did you like best about your stay? What did we do well?
What I liked best about my stay: Is because that they took real good care of me and if I had to go back again, I would be more than happy to choose PowerBack of Lakewood Colo.
What did you like least about your stay? What could we improve?
I don't think that PowerBack Lakewood has to change anything. Everything was excellent.

What did you like best about your stay? What did we do well?
The CNA's were very helpful and engaging on my needs. They were the best. I think your staff should get meals from the kitchen at no change since they do such a great job at Powerback.

What did you like best about your stay? What did we do well?
I liked the excellent physical therapy and occupational therapy. All of the people on staff were friendly and helpful and courteous. I plan to go back and visit my caregivers to thank them when I am on my feel again! God bless your work!
What did you like least about your stay? What could we improve?
It would be nice if wait time after using the "call" button could be shorter. But I also realize the staff members have a lot of people to care for.

What did you like best about your stay? What did we do well?
I received such compassion that it absolutely overwhelmed me- wonderful feeling when I needed it the most!
What did you like least about your stay? What could we improve?
More towels in the bathroom.

What did you like best about your stay? What did we do well?
The staff, nursing, PT, OT were awesome. I was very impressed with the facility. I did not knew what to expect. I had never had to have rehab. The facility was so big and very impressive. It was amazing. You get on A++++.
What did you like least about your stay? What could we improve?
Can't think of anything. My stay was perfect. Again, awesome. Loved the place.

What did you like best about your stay? What did we do well?
The physical and occupational therapists did an excellent job. They kept me motivated and their instructions were easy to follow, or they would explain it even better so that I could understand. The food staff was also great and very accommodating. Both of these departments were exceptional and would help me with whatever I might have needed.

What did you like best about your stay? What did we do well?
Nurses very kind and friendly, medications given in a timely manner. Dietary very prompt in delivering food ordered. Pleasant atmosphere, nicely furnished, clean.

What did you like best about your stay? What did we do well?
CNAs and nurses were so professional and compassionate and always took time to interact beyond just making sure I had what I needed. The kitchen staff was friendly and accommodating and the food was good - even though it's hard to eat when you don't feel good.

What did you like best about your stay? What did we do well?
I enjoyed working with their OT's. You encouraged me to exercise. I appreciated the servers and those who brought the supplements daily.

What did you like best about your stay? What did we do well?
Friendliness of staff.
What did you like least about your stay? What could we improve?
The food was good but the servings were way too large for one person causing food to be wasted.

What did you like best about your stay? What did we do well?
Very pleasant staff. Phillis was great- also a gentleman that lives way over by DIA.

What did you like best about your stay? What did we do well?
It was available for COVID patients.

What did you like best about your stay? What did we do well?
Comfortable room, well prepared meals, excellent variety and balanced nutrition. Family window visit. Refilling ice water when low.

What did you like best about your stay? What did we do well?
I don't have answer to this. Being confined to room didn't gut me chance to do anything more to see. Lots of rest was good.
What did you like least about your stay? What could we improve?
Because of COVID, I was confined to my room 24/7. Except for walker that therapists took me on. Can not give good answer on this.

What did you like best about your stay? What did we do well?
The rehab center in general.

What did you like best about your stay? What did we do well?
Clean and tide - food could have been better.

What did you like best about your stay? What did we do well?
The help I received mostly was the wonderful nurses. I didn't know who I was, they helped a lot.
What did you like least about your stay? What could we improve?
Everything done for me excellent. I had a bad time trying to remember things and when I asked what it meant they would help me and explain.

What did you like best about your stay? What did we do well?
All therapists were excellent.

What did you like best about your stay? What did we do well?
The meals

What did you like best about your stay? What did we do well?
Meals were fantastic.

What did you like least about your stay? What could we improve?
NA

What did you like best about your stay? What did we do well?
Food was good Most staff were excellent Jessica Lowe/ Lakewood was excellent CNA!

What did you like best about your stay? What did we do well?
Room was warm and food was decent.

What did you like best about your stay? What did we do well?
I liked to have family visit because I was on the first floor. The physical therapy was good.

What did you like best about your stay? What did we do well?
The personal touch.

What did you like best about your stay? What did we do well?
I was treated like I was part of their family. My stay was comfortable. They were fast to answer the ring to get help.
What did you like least about your stay? What could we improve?
Getting breakfast at 9 am.

What did you like best about your stay? What did we do well?
The food was excellent! Served nicely. COVID would not allow enjoyable programs. CNA's were helpful and pleasant.

What did you like least about your stay? What could we improve?
The food I did not have one good meal except oatmeal.

What did you like best about your stay? What did we do well?
Your staff is amazing! Work very hard, thank you for everything I went trough your place, people who work there is very friendly, nice. Everything is well.

What did you like best about your stay? What did we do well?
Staff made my stay very comfortable and extremely helpful with my therapy.

What did you like best about your stay? What did we do well?
Were very helpful to patient needs.

What did you like best about your stay? What did we do well?
Some nurses were decent.

What did you like best about your stay? What did we do well?
Of course, I didn't like being there at all but was thankful I was on the first floor so my family could visit at the window. I'm sure under the conditions, the staff was overwhelmed. PT, OT, nurses and CNA's took very good care of me.

What did you like best about your stay? What did we do well?
The workers- CNA's and Therapists treated me well. They were able to help me to learn to survive so that I can adjust to go home.
What did you like least about your stay? What could we improve?
Nothing

What did you like least about your stay? What could we improve?
Too much food at meals.

What did you like best about your stay? What did we do well?
The physical therapist and occupational therapists were the best part. They were friendly and kind. The Managers on duty seemed excellent. Very responsive to family concerns.

What did you like best about your stay? What did we do well?
Bed was comfortable. Pain was well controlled. Therapist found a cane that worked well to help me walk.

What did you like best about your stay? What did we do well?
Zoom was good. Activities was very helpful explaining to him what we said and how that worked.

What did you like best about your stay? What did we do well?
I did not like feedback from doctor.

What did you like least about your stay? What could we improve?
Get a person that knows how to cook! The menu might sound good, but the food preparation were very poor! Maybe it was the Covid thing that I felt like I was in prison. Hope his help.

What did you like best about your stay? What did we do well?
The staff was accommodating and nice.The food was good,sometimes great.
What did you like least about your stay? What could we improve?
No complaints.

What did you like best about your stay? What did we do well?
Activities- all the puzzles and coloring pages she provided.

What did you like best about your stay? What did we do well?
The therapists were very good. Amount of time therapists spent with me. One of the nursing assistants was very good with me, understanding, compassionate and listened well.

What did you like best about your stay? What did we do well?
Answered my call for help bell promptly always. The food was absolutely delicious- I complemented the chef several times. I couldn't resist the wonderful soups everyday. I enjoyed my walks around the area very much. Bed linens were always very clean and changed by friendly CNA.

What did you like best about your stay? What did we do well?
Your therapy people was good.  Window visits with my grand kids. Thank you for an end unit with windows. 
What did you like least about your stay? What could we improve?
I was here several times 4 years ago. Facility was much cleaner, more friendly etc. I know things have changed due to COVID but sorry that it impacted my stay.

What did you like best about your stay? What did we do well?
Felt safe there. Easy to get around. It was what I needed at the time.

What did you like best about your stay? What did we do well?
Listened carefully to my needs re. fire evacuation of home. Doug and Jon (P.T.) and Mat (O.T.) were my solid support and encouragement. Katlie (sp.?) nurse was terrific.

What did you like best about your stay? What did we do well?
The therapists I had during my stay were excellent. They helped my recovery and listened to my needs and concerns. Thank you again for your excellent care in this area.

What did you like best about your stay? What did we do well?
Everything was wonderful
What did you like least about your stay? What could we improve?
The food

What did you like best about your stay? What did we do well?
The assistance of the staff. One outstanding staff person: Lizy Thorne
What did you like least about your stay? What could we improve?
My room was very large and difficult to get to TV, etc. Chairs, etc inconvenient but double. A lovely beautiful place but not cozy.

What did you like best about your stay? What did we do well?
Therapy was pretty good.

What did you like best about your stay? What did we do well?
The place was totally amazing, Beautiful place altogether, I loved the room with the chair in the corner and I could open the window and sit in the chair and relax or cross stitch, read, text with friends and family, loved the view of the garden patio right outside my window. Over all it was an awesome place to recover. I really loved the TV and the refrigerator in the room. The food was amazing most of the time, if I didn't like the choices I could order a grilled hamburger.
What did you like least about your stay? What could we improve?
The length of the stay, I wanted to stay for the remainder of the month. There really isn't anything I could think of that needs approving

What did you like best about your stay? What did we do well?
Rooms are nice.

What did you like best about your stay? What did we do well?
Therapy

What did you like best about your stay? What did we do well?
Time to rest and recover.
What did you like least about your stay? What could we improve?
Covid restrictions. My window was behind a bush. Need game show network on your TV.

What did you like best about your stay? What did we do well?
Clean, relaxing

What did you like best about your stay? What did we do well?
Your facility was well operated. The rooms are good size. I could see it without the COVID 19 being social in the areas outside the rooms.

What did you like best about your stay? What did we do well?
Very friendly and welcoming but did not tell me what to expect (that I remember).

What did you like best about your stay? What did we do well?
The therapists were excellent. The food was very good. The CNA's were mostly very caring and responsive.

What did you like least about your stay? What could we improve?
Have more night time snacks.

What did you like best about your stay? What did we do well?
Staff were very good. Very nice room.

What did you like best about your stay? What did we do well?
I liked the encouragement I received repeatedly from the staff.
What did you like least about your stay? What could we improve?
The food was the least appealing to me; I believe my taste was off all of the time I was at Powerback. Powerback really doesn't need to improve; I think the food issue was truly my taste dysfunction.

What did you like least about your stay? What could we improve?
Pandemic affected full enjoyment.

What did you like best about your stay? What did we do well?
My mom has been here twice and she recovers very well. Staff is wonderful.

What did you like best about your stay? What did we do well?
Staff were very good excellent.

What did you like best about your stay? What did we do well?
There was one LPN that did her job very well, LPN Kate.

What did you like best about your stay? What did we do well?
Two physical therapists. They were good.

What did you like best about your stay? What did we do well?
Being able to sleep.
What did you like least about your stay? What could we improve?
Being woken up every one to two hours.

What did you like best about your stay? What did we do well?
Friendliness of the staff and willing to make me feel comfortable.

What did you like best about your stay? What did we do well?
Helped take care of me.

What did you like best about your stay? What did we do well?
Was treated very well. Good food was served. The place was very clean. Was treated very well. Thank you.

What did you like best about your stay? What did we do well?
The food and most of the CNA's were supportive and cared.

What did you like best about your stay? What did we do well?
Not much! PA was understanding and worked with me.

What did you like best about your stay? What did we do well?
Bonnie the caseworker was great.

What did you like best about your stay? What did we do well?
I liked the physical and occupational therapists and their responsiveness to whatever stage of recovery I was in.

What did you like best about your stay? What did we do well?
The care, the assistance.

What did you like best about your stay? What did we do well?
Nursing and other staff personnel (therapist) were friendly and helpful and understanding.

What did you like best about your stay? What did we do well?
Physical therapist, Occupational therapist. Both excellent and made my attitude and tolerance bearable.

What did you like best about your stay? What did we do well?
The staff was very kind, caring and compassionate.
What did you like least about your stay? What could we improve?
When meals arrived breakfast usually arrived by 8:30 or 9:00 AM, lunch would arrive by 12:00 or 12:30 PM, and dinner by 5:00 to 5:30. It was very erratic as to when meals would arrive and portions were quite small.

What did you like best about your stay? What did we do well?
Two CNA's (Shelby and Vecca) were exceptional. Everybody else was excellent with that one exception. 

What did you like best about your stay? What did we do well?
Occupational therapist Tina McKenna other therapist were okay but Tina was very good.

What did you like best about your stay? What did we do well?
I was comfortable.

What did you like least about your stay? What could we improve?
That infernal blood pressure and vital checks-

What did you like best about your stay? What did we do well?
The nurses and therapists were excellent.

What did you like best about your stay? What did we do well?
Kind, considerate, team work most time.
What did you like least about your stay? What could we improve?
Corona virus pandemic. News= fear

What did you like best about your stay? What did we do well?
The people
What did you like least about your stay? What could we improve?
The food

What did you like best about your stay? What did we do well?
They insisted that I go exercise.
What did you like least about your stay? What could we improve?
No complaints- wish I could have stayed longer.

What did you like best about your stay? What did we do well?
The staff
What did you like least about your stay? What could we improve?
The cold food

What did you like best about your stay? What did we do well?
Food

What did you like best about your stay? What did we do well?
Therapists

What did you like best about your stay? What did we do well?
I was reasonably well cared for there and was discharged without getting the Coronavid 19.

What did you like best about your stay? What did we do well?
Radio on TV

What did you like best about your stay? What did we do well?
Therapy and dining with nice people every evening.

What did you like best about your stay? What did we do well?
Therapy was good.

What did you like best about your stay? What did we do well?
Therapists

What did you like best about your stay? What did we do well?
It was good.
What did you like least about your stay? What could we improve?
Nothing - it was good. this was my second time and I would use you guys again.

What did you like best about your stay? What did we do well?
Speech therapist was fun, but did his job well.

What did you like best about your stay? What did we do well?
The whole staff was wonderful in every respect. Have been in Powerback twice and would chose Powerback again. The staff treated me like family. Love them all.
What did you like least about your stay? What could we improve?
Nothing. I was comfortable in every respect. Thank you, thank you all.

What did you like best about your stay? What did we do well?
The therapists were excellent! It would have been helpful to know the people working with me each day and some idea of a schedule. The white board was not kept current not even with the date. I did get a shower Monday- Wednesday and Friday which was good.

What did you like best about your stay? What did we do well?
The room and facility were nice.

What did you like best about your stay? What did we do well?
Food: service, quality, preparation, fabulous soups.
What did you like least about your stay? What could we improve?
Noise in food service centers.

What did you like best about your stay? What did we do well?
Therapists are very good! Always on time. I really liked my CNA.
What did you like least about your stay? What could we improve?
I waited for bathroom help. Have more help.

What did you like best about your stay? What did we do well?
The quality and compassionate care I was given.

What did you like best about your stay? What did we do well?
Great nurses.
What did you like least about your stay? What could we improve?
Cleaning.

What did you like best about your stay? What did we do well?
Most of nurses and CNA staff were friendly and easy to talk with. Food was good.
What did you like least about your stay? What could we improve?
I would like it better if I had a daily schedule that was given to me. An itinerary with proposed events and times.

What did you like best about your stay? What did we do well?
Made sure I was comfortable and attended to my needs in a timely manner.
What did you like least about your stay? What could we improve?
Food and bed.

What did you like best about your stay? What did we do well?
Some of the staff.

What did you like best about your stay? What did we do well?
Worked through things that terrified me in ambulation. Showed me exercises to strengthen muscles and add stamina. All Therapists were friendly and compassionate.

What did you like best about your stay? What did we do well?
Think PT was handled graciously and OT too. Was given exercises for when I came home. The food was good and servers were gracious and kind.
What did you like least about your stay? What could we improve?
Think the problems with the "noisy" beds should be addressed. Too much popping and snapping when I turned over!

What did you like best about your stay? What did we do well?
Rebecca my CNA on second floor, she made sure I got my shower, food, or anything I needed. My nurses were all good, Penny the Recreation Director. Also all my PT and OT, Powerback overall is a good rehab. Most CNA's on all shifts are helpful.

What did you like best about your stay? What did we do well?
I enjoyed the meals- good variety. Well done. Way too best helpers Kendra and Aaliah.
What did you like least about your stay? What could we improve?
Having the news on TV in the dining room. Music of some kind would do better for the patients. Music is much more soothing!

What did you like best about your stay? What did we do well?
CNA and therapists were the best part of this experience. Especially Mike, Daniel, Rebecca and Euryida.

What did you like best about your stay? What did we do well?
Being able to choose meals and eat them in my room. The activities director (Penny) was very caring and made a special effort to involve me.

What did you like best about your stay? What did we do well?
The physician group was excellent. They were available, they listened, they followed through. OT and PT were engaged and offered helpful recommendations. Some of the nurses aides were helpful and communicative but others were not.

What did you like best about your stay? What did we do well?
CNA's compassion and helpfulness when I needed personal care.

What did you like best about your stay? What did we do well?
The staff were all very nice. The nurses were very attentive. They called my daughter to let her know I fell but was ok. My daughter was also very pleased with the staff and the facility. Thank you!!!
What did you like least about your stay? What could we improve?
I had some trouble with some of the food but was 100% better than the last place I stayed.

What did you like best about your stay? What did we do well?
The food was excellent! The CNA's were warm and friendly. Carla was my favorite.
What did you like least about your stay? What could we improve?
The nurse Trista was very good at her job and was very on top of it when I was in pain. Penny- is one that also makes people feel at home, and goes out of her way with the activities. She is great at her job.

What did you like best about your stay? What did we do well?
Sold us on your place.

What did you like best about your stay? What did we do well?
Food was good quality and variety. Staff very friendly and courteous.

What did you like best about your stay? What did we do well?
I really want to thank Activities for all she has done for me at the start to discharge. And for the nurses and helpers I want to pat them on the back for helping get back on my feet. Also the PT and OT people for their care.

What did you like best about your stay? What did we do well?
I loved most of my nurses. Nursing assistant was exceptional. She always listened to me and helped me in every way she could. Both ladies in PT were amazing. When Kaiser said I wasn't making progress they advocated for me to prove I was making progress. Right now I can't remember my Social Workers' name but she was so amazing!

What did you like best about your stay? What did we do well?
The nursing staff.
What did you like least about your stay? What could we improve?
Check in - room dark light bulbs out. Tiny room - awkward. Should not be a patient room. However, on the next day David Farmer made arrangements for us to be moved to a very nice room. We appreciated his attention to our unfortunate first night. He was very helpful and courteous. The staff on the first floor West was very nice.

What did you like best about your stay? What did we do well?
The friendliness of the staff. The concern of the therapists. Food was excellent.
What did you like least about your stay? What could we improve?
Waking up for vitals.

What did you like least about your stay? What could we improve?
The food!

What did you like best about your stay? What did we do well?
Clean, quiet room.
What did you like least about your stay? What could we improve?
NA

What did you like best about your stay? What did we do well?
The compassion and friendliness of all.

What did you like best about your stay? What did we do well?
Your night time help was very professional. They are to be commended! Daytime help was also good.

What did you like best about your stay? What did we do well?
Like therapists, nursing and CNA. Only saw a doctor once for a short time.

What did you like best about your stay? What did we do well?
Your nursing staff and CNAs are wonderful and compassionate people. The therapists were remarkable Kevin (RN) is a treasure! Your staff deserves a big hug!
What did you like least about your stay? What could we improve?
The food is not very good. Serve more fruits and vegetables rather than carbs.

What did you like best about your stay? What did we do well?
The whole experience was excellent. The therapy, the food, the extra help to accommodate my wife to be able to stay some nights- everything was a real blessing. I also went to a class of water coloring and painted my wife a picture. I also played bingo and won 1.00
What did you like least about your stay? What could we improve?
Nothing.

What did you like best about your stay? What did we do well?
Most of nurses were very helpful.

What did you like best about your stay? What did we do well?
The profession-able qualities of the complete administration.
What did you like least about your stay? What could we improve?
Had no problems.

What did you like best about your stay? What did we do well?
The staff was very kind, helpful and accommodating. Care was amazing. The PT and OT services and therapists were helpful and caring and kind.
What did you like least about your stay? What could we improve?
Cleaning the bathroom in the room could be better.

What did you like best about your stay? What did we do well?
Allowed my husband, from another facility to be there beside me during visiting hours. We were 94 years old but missed each other - it was fun to lay on my bed and just hold hands!
What did you like least about your stay? What could we improve?
You were great for us. Thank you! Meals were good but served in a very casual way.

What did you like least about your stay? What could we improve?
Make more gluten free products available for meals. Half the time or less there was not gluten free bread available. I was there three weeks and the meals available to me were very limited. Many times I could order gluten free, but it was not available to be served. The regular person for my dining room tried very hard to get my meals.

What did you like best about your stay? What did we do well?
Staff friendly, tried to respond quickly to my requests. Courteous, tried to resolve problems--sometimes successfully, sometimes not--but they tried. When I needed to talk to Staff MD, response was very quick.

What did you like best about your stay? What did we do well?
I was pleased with all and every thing at Power Back Rehab. I didn't want to leave. I received prompt care. I was made very comfortble.

What did you like best about your stay? What did we do well?
Your CNA's are very professional giving me a shower and was so pleased. Thank to all especially my RN.

What did you like best about your stay? What did we do well?
The food.

What did you like best about your stay? What did we do well?
All the help and the way I was treated.

What did you like best about your stay? What did we do well?
Was pleased with my stay. They took good care of me.

What did you like best about your stay? What did we do well?
The compassionate care I received. Thank you so much. All of you are the best! Lots of love

What did you like best about your stay? What did we do well?
I liked the nurses very well.

What did you like best about your stay? What did we do well?
The night CNA was very compassionate and helpful. A quality employee.
What did you like least about your stay? What could we improve?
Not updating white board showing who is on duty and what the expectations are for the day.

What did you like best about your stay? What did we do well?
I liked the private room after I got it. Therapy was good. Food was good after you figured out you have to order better salt, pepper and etc. Dietitian came and see me and took care of my complaints.

What did you like best about your stay? What did we do well?
Everything was very good and they treat me with respect and love.

What did you like best about your stay? What did we do well?
It was a kind, clean space with caring staff.

What did you like best about your stay? What did we do well?
The staff were all good and concerned about his overall well being. They kept him comfortable and pain free.

What did you like best about your stay? What did we do well?
The facility is beautiful, like a 4-star hotel. I had 2 nice showers. Some of the staff were friendly but most were not.

What did you like best about your stay? What did we do well?
Renny was great to communicate with.
What did you like least about your stay? What could we improve?
Not knowing what time therapy was coming. Once there very good. Bringing meals to my room was great but not as warm as I like my food. Liked the variety daily.

What did you like best about your stay? What did we do well?
The nursing staff was wonderful - often went above and beyond to ensure my comfort.
What did you like least about your stay? What could we improve?
Having to be in rehab!

What did you like best about your stay? What did we do well?
I liked the physical therapy.

What did you like best about your stay? What did we do well?
I felt I was staying at a resort with daily activities which included health and wellness. I miss Powerback and the motivation the staff gave me. Thank you Powerback.
What did you like least about your stay? What could we improve?
I thought it was sad that many residents ate their meals in their rooms. They missed out on the social activity during meals. I loved talking to other residents.

What did you like best about your stay? What did we do well?
People/staff were very kind and friendly. Thank you

What did you like best about your stay? What did we do well?
The food only and socialize with other people in the dining room.

What did you like best about your stay? What did we do well?
Most of the nurses did a wonderful job.

What did you like best about your stay? What did we do well?
Some of the staff members were great.

What did you like best about your stay? What did we do well?
1. Nice room on first floor and staff. 2. Therapy.

What did you like best about your stay? What did we do well?
Every therapist that came in to help me was kind, caring, and understanding. Each one was helpful without urging me to do more or try harder. Each one took time with me, explaining the healing process and encouraging me to take one tiny step at a time. Each one was well groomed and had a warm personality. They were, on the whole, the best!!

What did you like best about your stay? What did we do well?
It's home.

What did you like best about your stay? What did we do well?
Appreciated the care.

What did you like best about your stay? What did we do well?
I very much appreciated being able to recover in a rehab facility. The therapist, PT and OT were excellent, kind, helpful, compassionate,listened..were at their Best in their instructions and compassion. That part was excellent.

What did you like best about your stay? What did we do well?
The food was excellent, especially the soups. My CNA was so good at her job and my nurse was very helpful. Both my therapists were very good.

What did you like best about your stay? What did we do well?
Therapists were very good When I requested early discharge, it was handled very well.

What did you like best about your stay? What did we do well?
Trying to walk better.

What did you like best about your stay? What did we do well?
I would specifically like to thank the 3 CNA's that gave me excellent care and who genuinely seemed to care about and meet my needs. They were also kind and thoughtful. Please let them know what a great job they did.

What did you like best about your stay? What did we do well?
It's very relaxing facility with caring, thoughtful staff.

What did you like best about your stay? What did we do well?
Therapy.

What did you like best about your stay? What did we do well?
I liked the fact that I had your rehab center for 3 weeks before going home from my surgery.

What did you like best about your stay? What did we do well?
Compassion!

What did you like best about your stay? What did we do well?
The best thing was the food and talking to girls.

What did you like best about your stay? What did we do well?
The wonderful nursing staff, kind and compassionate
What did you like least about your stay? What could we improve?
The food.

What did you like best about your stay? What did we do well?
It's a friendly homey feeling place with kind employees for the most part. Allowed independence yet gets therapy done for release. The staff is fabulous.

What did you like best about your stay? What did we do well?
The therapist were fantastic. Most of the staff were great. Especially my male RN who was exceptional and my female CNA was fantastic and very caring.

What did you like best about your stay? What did we do well?
Everything

What did you like best about your stay? What did we do well?
Some of the staff did very well. The food was bad. Cold most of the time, most was not eatable.

What did you like best about your stay? What did we do well?
I did not want to go to PowerBack but knew I needed it, The experience was better than I expected from the kind staff to the good food. The soup was fantastic as well as most of the people who had anything to do with me

What did you like best about your stay? What did we do well?
Great staff.

What did you like best about your stay? What did we do well?
Attention to detail in room care.

What did you like best about your stay? What did we do well?
Therapy was wonderful it always made me feel good afterwards. The food was good and the nurses helped me with everything. If I need therapy again I hope I can come back. Thanks for everything.

What did you like best about your stay? What did we do well?
Excellent care Thank you for helping me

What did you like best about your stay? What did we do well?
I enjoyed having a private room. The therapists were kind and helpful. The regular workers were pleasant and helpful.
What did you like least about your stay? What could we improve?
Do not put fancy names on the menu if you cannot provide that dish. The laundry ruined several of my things. Do not offer the service if you cannot bring items back in good condition.

What did you like best about your stay? What did we do well?
Private room with lots of windows. Nurse who seemed knowledgeable.

What did you like best about your stay? What did we do well?
Therapy was very good.

What did you like best about your stay? What did we do well?
Director of Activities was great with the social activities/entertainment. The food was good after they understood my need for soft foods. The nurses were caring and the therapists were overall good at keeping me motivated and giving me hope.

What did you like best about your stay? What did we do well?
The CNA's were amazing, caring, compassionate and met all of my needs. They need to be paid more for all that they do. The staff on the whole were wonderful and the therapists fabulous.

What did you like best about your stay? What did we do well?
The nurses.

What did you like best about your stay? What did we do well?
Treatment was very good.

What did you like best about your stay? What did we do well?
The room was very nice. When I needed assistance they were right there and ready to help. The staff was very friendly and helpful.
What did you like least about your stay? What could we improve?
I had no problems. My stay was very pleasant.

What did you like best about your stay? What did we do well?
The whole experience was wonderful. I was completely impressed with the physical therapy. I came in not being able to stand on my own and in two weeks I was walking out on my own!
What did you like least about your stay? What could we improve?
I was unimpressed with the Physician I saw. I saw him one time my entire stay with little to no communication.

What did you like best about your stay? What did we do well?
Did not like anything.
What did you like least about your stay? What could we improve?
Get some good help

What did you like best about your stay? What did we do well?
The therapists are outstanding. They are professional, extremely competent and pleasant to work with. I received top notch therapy, always with the goal of returning me home able to function well.

What did you like best about your stay? What did we do well?
You guys were unbelievable. Keep up the great work.

What did you like best about your stay? What did we do well?
I felt like I was very important like I was the only client for the CNA- she was so caring and personable; the nurses were so kind too. God Bless them and I was ready to leave for home.

What did you like least about your stay? What could we improve?
Long wait for therapist. No scheduling - the day before or morning of.

What did you like best about your stay? What did we do well?
Nurses, caregivers
What did you like least about your stay? What could we improve?
Fix the sink in the beauty salon!

What did you like best about your stay? What did we do well?
My Mom loves coming to rehab at Powerback - excellent care. This is has been her second visit.

What did you like best about your stay? What did we do well?
Personnel is very friendly and caring.

What did you like best about your stay? What did we do well?
Whole experience was good. Have more people on night duty. Less loud talking and noise in hall.

What did you like best about your stay? What did we do well?
That it was only 7 days I had to stay

What did you like best about your stay? What did we do well?
The therapy was my favorite part of the day.

What did you like best about your stay? What did we do well?
The care.

What did you like best about your stay? What did we do well?
My CNA was so great. She took a personal interest in me and that was the best part of the stay. Certain other individuals were really great as well.
What did you like least about your stay? What could we improve?
No person to oversee each day and outline the scheduled therapists or other plans of my improvement plan.

What did you like best about your stay? What did we do well?
Attentive staff and good food This was my second stay. I would pick Power Back in the future if needed.

What did you like best about your stay? What did we do well?
Staff very nice and courteous. Nice room.

What did you like best about your stay? What did we do well?
Provided a healing, restorative facility in which to recover.
What did you like least about your stay? What could we improve?
More activities, more staff, more C N A's and better food.

What did you like best about your stay? What did we do well?
For the most part was an "OK" experience. but some individuals made it bearable almost made pleasant and enjoyable.  Members of your TEAM were great.
What did you like least about your stay? What could we improve?
The welcoming to the facility left a lot to be desired. The first day was completely horrible!

What did you like best about your stay? What did we do well?
Compassionate, very well trained staff who did everything to help improve.

What did you like best about your stay? What did we do well?
Enjoyed the staff and their attention to my needs.
What did you like least about your stay? What could we improve?
Time needed to get help in night. Improved over time.

What did you like best about your stay? What did we do well?
To rest, the room, help from nurses.

What did you like best about your stay? What did we do well?
Clean, safe environment. Tried to meet his challenging needs.

What did you like best about your stay? What did we do well?
The care was given with compassion and the knowledge of the therapists ( Occupational and Physical) was very much respected! The first day we went to tour, the person we met with was amazing and welcomed us and was eager to help.

What did you like best about your stay? What did we do well?
Help was there when needed.

What did you like best about your stay? What did we do well?
I had the corner room on the 1st floor. It was larger than the other and had wonderful sun with nice green leaves on the trees outside.

What did you like best about your stay? What did we do well?
I need ice for my shoulder machine 2x a day and they always gave it to me. Shower ladies were so nice and helpful CNA'S seemed very caring.

What did you like best about your stay? What did we do well?
Your the Best!

What did you like best about your stay? What did we do well?
I enjoyed the friendliness of the people there. They were most helpful and my needs were met right away. Nice surroundings.
What did you like least about your stay? What could we improve?
I didn't see anything to criticize.

What did you like best about your stay? What did we do well?
Everyone was friendly and helpful and patient.
What did you like least about your stay? What could we improve?
Beyond waiting for OT and/or PT there was nothing to fill the rest of the day except watching TV.

What did you like best about your stay? What did we do well?
Staff

What did you like best about your stay? What did we do well?
Friendly staff and very nice room

What did you like best about your stay? What did we do well?
Nursing Staff, CNA, and Therapists were compassionate and outstanding at their jobs. I was very impressed with the nurses, their care, and the communication from the nurses and therapists.

What did you like best about your stay? What did we do well?
Lunch and dinner were great
What did you like least about your stay? What could we improve?
The floor was vacuumed 2 times during my stay not enough

What did you like best about your stay? What did we do well?
Most enjoyable experience of its kind I have ever enjoyed! Wonderful time for me in total. Gold star for all!
What did you like least about your stay? What could we improve?
I really was reluctant to leave! Best experience of my situation! Wonderful experience for me!

What did you like best about your stay? What did we do well?
Relaxed atmosphere, help available on request, staff are very helpful.
What did you like least about your stay? What could we improve?
Confusion on what is expected and what is going on! Check out- not good!

What did you like least about your stay? What could we improve?
A little more flexibility of dining time. 5 pm (dinner) to 8 am (breakfast) is a long time.

What did you like best about your stay? What did we do well?
The staff.

What did you like best about your stay? What did we do well?
Good selection of physicians who take the time to talk with you about your concerns.
What did you like least about your stay? What could we improve?
1. Need to let people choose their own menu, not everyone likes the same food- just average on food selection. 2. Need to make sure each patient has his or her own schedule of therapies and event each day- don't need family or friend showing up during a session!

What did you like best about your stay? What did we do well?
Therapy was very helpful, knowledgeable and concerned.

What did you like least about your stay? What could we improve?
Was awakened first morning with a nurse to take blood. Was still asleep, so was startled. I wasn't thoroughly awake at first and she was ready to put needle in. Advance warning night before would have helped.

What did you like best about your stay? What did we do well?
PT was good. CNA was good.

What did you like best about your stay? What did we do well?
Regular and vigorous physical therapy. Excellent, responsive help by nursing staff and virtually all of the staff.

What did you like best about your stay? What did we do well?
Comfort + care
What did you like least about your stay? What could we improve?
No set schedule for my therapy. Set schedule for therapy so that you know when you will have it, not just coming in and saying your are now going.

What did you like best about your stay? What did we do well?
Excellent professional care.

What did you like least about your stay? What could we improve?
Leaving this place.

What did you like best about your stay? What did we do well?
Your staff was wonderful.

What did you like best about your stay? What did we do well?
The people who helped me.